payment is accepted by the following means only,

 

picturemousemat.com work hard to dispatch all orders as fast as possible and in most cases orders received for stock items and paid for by midday are dispatched the same day. The latest your order will be dispatched within 48hrs. If your order cant be dispatched within 48hrs you will be offered a refund of all monies paid if you would like to cancel your order

 

Most orders are delivered via Royal Mail services. Displayed postage costs unless stated otherwise are for delivery to UK addresses by Royal Mail services. If you require another service or international delivery please arrange this via the 'contact us' page prior to ordering.

 

Buy one, Get a second half price offer

• This offer is time limited and may be withdrawn at any time.
• The offer is for two mats with the same image ordered at the same time.
• Orders for mouse mats with separate images are not counted in this offer.
• Delivery of both mouse mats is to the same address
• Any personalisation (text) will be replicated on both mouse mats

 

 

Online Sales, Returns and Refunds Policy

If you are unhappy with your item when it arrives whether it is due to defects or postal damages, in the first instance please email us ASAP. If picturemousemat.com don’t know its damaged we can't do anything about it.

picturemousemat.com always endeavour to rectify and resolve issues where at all humanly possible. If photos are attached to the email it helps enormously as we can also see exactly what the damage/defect is at the outset and helps avoid misunderstandings.

Online purchase:

1. These are covered by the distance selling regulations and grants you 7 days from receipt of your item to cancel your order/purchase. This needs to be done in writing or by email.
2. If you wish to return your order, please advise me within 7 days of receipt by email to obtain a reference number which must appear on the outer postal wrapping of the return, and ensure it is returned within 14 days of receipt. The item must be un-used and in its original, unopened packaging where supplied (excluding postal covering).
3. The items must arrive in re-saleable condition to qualify for refund under the distance selling regulations. Damaged returns will be rejected at point of delivery.
4. Used/opened items will only be accepted by prior written agreement and may be subject to a restocking fee to cover re-packing etc. This fee will be determined on a case by case basis.
5. Personalised or specially manufactured items are exempt from the ‘cooling of period’ legislation, however we will if the item is in original un-used condition and re-saleable (i.e. does not include a photo\picture of you or company logo) accept return of the item by prior written agreement only.

Damaged Goods

If your item is damaged or faulty upon receipt, in the first instance email me with a description of the damage and if possible attach a picture of the damage, this may negate the need to return for inspection in some cases. Upon receipt of the damaged item, I will replace it (where possible) or refund the purchase price (inc p&p) if a replacement is not available


Non Delivery

1. Where trackable/recorded delivery methods are used, if the courier or Royal Mail can provide a signature for delivery no refund will be given. If no signature can be produced up to 15 working days inclusive from posting, the item value + p&p will be refunded. Any refund prior to 15 days is discretionary and on a case by case basis.
2. Where non trackable / recorded delivery services are used items are not considered ‘lost’ for a period of 15 working days from posting. Any refund issued prior to 15 days is discretionary and on a case by case basis.